Privacy Policy ProDecs India

A legal disclaimer

Effective Date: Dec 21, 2025

This Privacy Policy describes how ProDecs India (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.prodecsindia.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, you should not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, operational requirements, or legal and regulatory obligations. When we make changes, we will post the updated Privacy Policy on this page, revise the “Last updated” date, and take any additional steps required under applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, depending on how you interact with us. The information we collect allows us to operate our business, fulfill orders, improve user experience, and ensure the security of our platform.

In addition to the uses described below, we may use your information to communicate with you, improve our products and services, comply with legal obligations, enforce our policies, and protect our rights as well as the rights of our users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. “Personal information” refers to any information that identifies or can be associated with you.

Information You Provide Directly

When you use our Services, you may provide us with certain personal information, including but not limited to:

Contact details such as your name, phone number, email address, and shipping/billing address
Order-related information such as purchase details, payment confirmation, and delivery preferences
Account-related information if you create an account on our Site
Customer support information, including messages or requests sent through our contact forms, email, or WhatsApp

Providing certain information may be necessary to access specific features of the Services. If you choose not to provide such information, you may not be able to use those features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Site (“Usage Data”). This may include:

Device and browser information
IP address and general location data
Pages visited, time spent on the Site, and navigation behavior

This information is collected using cookies, log files, pixels, and similar technologies to improve website performance and user experience.

Information from Third Parties

We may also obtain information about you from third-party service providers, including:

Payment gateways that process your transactions
Shipping and logistics partners involved in order fulfillment
Platform providers and tools used to operate our website

Any information received from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for various purposes, including:

Providing Products and Services

To process orders, manage payments, arrange shipping, provide order updates, and deliver the products or services you have requested.

Communication and Customer Support

To respond to inquiries, provide assistance, and maintain communication regarding orders, services, or account-related matters.

Marketing and Promotions

To send you updates, promotional offers, and relevant marketing communications, where permitted by law. You may opt out of such communications at any time.

Security and Fraud Prevention

To detect, investigate, and prevent fraudulent or unauthorized activities, and to maintain the security of our platform.

Service Improvement

To analyze usage patterns, improve website functionality, and enhance the overall customer experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site. These technologies help us remember your preferences, analyze traffic, and enhance functionality.

You may control or disable cookies through your browser settings. However, doing so may affect the performance and availability of certain features on the Site.

How We Disclose Personal Information

We do not sell or trade your personal information. However, we may disclose your information in the following circumstances:

To service providers who assist with payment processing, shipping, analytics, and website operations
To business and marketing partners, where necessary for providing services or promotions
When required by law or to comply with legal obligations
To protect our rights, property, and safety, as well as those of our users or others
In connection with a business transfer, merger, or restructuring

All such disclosures are made only to the extent necessary and in accordance with applicable laws.

Third-Party Websites and Links

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third parties. We encourage you to review their policies before sharing your personal information.

Children’s Data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

Security and Retention of Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including:

The right to access the information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your data
The right to withdraw consent for marketing communications

To exercise any of these rights, you may contact us using the details provided below. We may require verification of your identity before processing your request.

Complaints

If you have any concerns about how we handle your personal information, you may contact us directly. We will make every effort to address your concerns promptly and fairly.

International Users

By using our Services, you understand that your information may be processed and stored in locations outside your region, including India, where our operations are based. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy.

Important Notes

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, you may contact us at:

ProDecs India
Email: info@prodecsindia.com | prodecsindia@gmail.com
WhatsApp: +91 89432 98003